Shipping & Returns
Effective Date: January 8, 2026
Legal Entity: Sculpted Light Studio, LLC (“Sculpted Light Studio,” “we,” “us,” or “our”)
1) Where We Ship
We currently ship to U.S. addresses (including APO/FPO/DPO and U.S. territories where carrier service is available). We ship to P.O. Boxes via USPS; some services (e.g., UPS/FedEx) require a physical street address. If we expand internationally, this policy will be updated.
2) Production & Handling Time
All products are custom-engraved and produced to order.
Make time: typically 3–5 business days before shipment.
Times are estimates, not guarantees, and may extend during peak seasons, supply constraints, bulk orders, custom design/development time, or force-majeure events (see §13).
3) Carriers, Methods & Delivery Estimates
We ship primarily via USPS and, at our discretion, UPS/FedEx for certain sizes/values.
Delivery windows shown at checkout are carrier-provided estimates measured after your order ships.
Signature may be required for higher-value shipments or at our discretion to reduce theft/fraud.
Note on USPS First-Class: Packages generally include tracking; certain low-value flats or letter-mail may not.
4) Shipping Rates & Taxes/Fees
Shipping charges are calculated at checkout based on destination, weight, dimensions, and method. You will see total shipping and taxes before placing your order.
Colorado deliveries: We may assess the Colorado Retail Delivery Fee on taxable deliveries to Colorado addresses, as required by law.
5) Order Confirmation, Changes & Cancellations
You’ll receive an order confirmation by email.
Change/cancel window: You may request a change or cancellation within 24 hours of ordering and before we begin production. Once production starts, orders cannot be changed or canceled.
To request a change/cancellation: contact orders@sculptedlightstudio.com with your order number and the requested change.
6) Address Accuracy & Undeliverable Packages
Please verify your shipping address at checkout. If a package is returned to us as undeliverable, refused, or unclaimed, we can reship to a corrected address; additional shipping charges may apply.
Because items are custom made, refunds are not available for undeliverable or refused packages.
7) Tracking, Delivery & Risk of Loss
We’ll provide a tracking number when available.
Risk of loss passes to you when we deliver the order to the carrier (to the extent permitted by law). If tracking shows “Delivered” but you cannot locate the package (e.g., suspected theft), please check with household members, neighbors, and your local carrier. We will assist with a carrier trace, but replacements for packages marked Delivered are handled case-by-case and may require a police report, affidavit, and/or insurance claim.
8) Backorders & Split Shipments
If a component is temporarily unavailable, we may ship available items first and the remainder when in stock. No additional shipping charge applies for the backordered portion shipped to the original address.
9) Returns & Exchanges (Custom Items)
Because each piece is a unique, custom-made work, all sales are final. We do not accept returns or exchanges except as provided in §10 for damaged, defective, or incorrect items, or where required by law.
10) Damaged, Defective, or Incorrect Items (How to File a Claim)
If your order arrives damaged, with a manufacturing defect, or with an engraving error caused by us, contact us within 7 days of delivery using our online Customer Inquiry Form. Under Inquiry type, select Order status or order issue. Follow the instructions for submission.
Keep all packaging and the item as carriers may require inspection for claims.
Resolution: After review, we will provide one of the following at our discretion: replacement; repair (where feasible); or refund for the affected item (original form of payment). We’ll cover return shipping for approved claims where a return is required.
What’s not considered a defect: minor color/texture variations, slight positional tolerances, differences inherent to made-to-order processes and material lots, and differences between actual items and digital previews/AI-generated or simulated renderings.
11) Customer-Provided Content for Engraving
Please double-check spelling, dates, and layout approvals before we begin. We engrave from the final files/approvals you supply. We are not responsible for customer-provided errors or design choices that later prove undesirable. Orders with customer-provided errors are not eligible for return, exchange, or refund.
12) Customer-Supplied Item(s) (Bring/Send Your Own Item)
If you provide your own item(s) for customization, you acknowledge that acceptance and customization are at your request and risk. We do not guarantee outcomes for customer-supplied items due to variability in material composition, coatings, finishes, prior treatments, or existing wear.
Shipping to us (non-local customers): Customer-supplied items must be properly packaged and insured by the sender. We are not responsible for loss, delay, or damage in transit to or from our facility. Unless otherwise agreed in writing, inbound and outbound shipping arrangements (carrier selection, insurance, and costs) are the customer’s responsibility. Return shipping will not occur until customization services are completed and all balances are paid in full.
Local drop-off & pickup: Appointment only. Items may be inspected upon receipt; inspection does not constitute acceptance of liability for material performance or final results. Storage is limited. Items must be picked up within the timeframe communicated at completion. We are not responsible for loss or damage to items left beyond the agreed pickup window.
Government & institutional clients: Entities providing their own items remain responsible for internal procurement, asset-tracking, valuation, and chain-of-custody requirements. We do not assume responsibility for internal asset controls or replacement of customer-owned property.
13) Delays & Force Majeure
We aren’t liable for delays outside our reasonable control, including severe weather, carrier issues, strikes, shortages, acts of God, public health emergencies, or governmental actions. We’ll communicate material impacts when possible.
14) Title, Ownership & Insurance
Title and risk pass per §7. At our discretion, we may purchase carrier insurance for certain shipments; insurance claims may require your participation (photos, affidavits, inspection). Failure to cooperate may affect eligibility for a remedy.
15) APO/FPO/DPO, Multi-Unit & Access-Restricted Addresses
Delivery to military or diplomatic addresses may take longer and may lack end-to-end tracking. For multi-unit buildings or gated communities, please ensure accurate unit numbers, access codes, and delivery instructions.
16) Proposition 65 (California)
Some materials may contain substances known to the State of California to cause cancer or reproductive harm. Where applicable, we will provide a Proposition 65 warning on the product page or packaging.
17) Contact & Support
Order/Shipping questions: orders@sculptedlightstudio.com
Damaged/defective/incorrect claims: returns@sculptedlightstudio.com
Please include your order number on all correspondence.
Quick Reference
Make time: 3–5 business days, then ship.
All custom items: final sale.
Damage/defect/incorrect: email within 7 days with photos; keep packaging.
Tracking: provided when available; “Delivered” but missing = carrier trace first.
Backorders: we’ll split-ship at no extra charge (to the original address).
Address issues/undeliverable: reshipment allowed; additional shipping may apply.